Smart Cities Governance by Alberto Savoldelli

Smart Cities Governance: The Need for a Holistic Approach to Assessing Urban Participatory Policy Making

Most of the definitions of a “smart city” make a direct or indirect reference to improving performance as one of the main objectives of initiatives to make cities “smarter”. Several evaluation approaches and models have been put forward in literature and practice to measure smart cities. However, they are often normative or limited to certain aspects of cities’ “smartness”, and a more comprehensive and holistic approach seems to be lacking. Thus, building on a review of the literature and practice in the field, this paper aims to discuss the importance of adopting a holistic approach to the assessment of smart city governance and policy decision making. It also proposes a performance assessment framework that overcomes the limitations of existing approaches and contributes to filling the current gap in the knowledge base in this domain. One of the innovative elements of the proposed framework is its holistic approach to policy evaluation. It is designed to address a smart city’s specificities and can benefit from the active participation of citizens in assessing the public value of policy decisions and their sustainability over time. We focus our attention on the performance measurement of codesign and coproduction by stakeholders and social innovation processes related to public value generation. More specifically, we are interested in the assessment of both the citizen centricity of smart city decision making and the processes by which public decisions are implemented, monitored, and evaluated as regards their capability to develop truly “blended” value services—that is, simultaneously socially inclusive, environmentally friendly, and economically sustainable.

Il libro di Alberto Savoldelli. La gestione della conoscenza nelle organizzazioni non-profit

La galassia non-profit è costellata da centinaia di iniziative, nate spesso sulla spinta volontaristica privata, che non sempre si traducono in una organizzazione stabile nel tempo. In quest’ottica la perdita di persone chiave dell’organizzazione o anche solo il naturale ricambio del personale volontario portano a un depauperamento delle risorse più importanti per mantenere un alto livello di qualità del servizio per cui l’organizzazione è stata ideata. Il volume illustra come mutare una conoscenza individuale in un sapere collettivo, come trasformare il “saper fare” di persone esperte in “competenze distintive” di un’organizzazione e come gestire la conoscenza di un insieme di individui al fine di renderla disponibile a ogni membro dell’organizzazione.

Alberto Savoldelli Evaluating e-Government

Evaluating e-Government: A Comprehensive Methodological Framework to Assess Policy Impacts

The modernization of public services is high on the political agenda and the role of Information and Communication Technologies in this process has been increasingly recognized. In current practice, however, conventional services have just been “digitized” without any concern for their actual impact on society. After over 20 years of research and practical implementation it is now widely recognized by both the scientific and the practice communities that despite the potential of e-government, the evidence of its impact on society is still very limited and the promised productivity gains seem not having been achieved yet generating the so called “e-government paradox”. The chapter builds on recent work of the authors (Savoldelli et al. 2012) who have analysed which are the main barriers hindering the adoption of e-government services and suggested that, in most mature public administrations, the key barriers generating such paradox can be identified in an unstructured policy evaluation process and in the absence of effective stakeholders’ engagement mechanisms. Starting from these findings, the chapter explores the existing relationship between measurement and trust on e-government decision making processes. The methodological approach underpinning the analysis is based upon a critical review of the most known and adopted e-government measurement frameworks. As a result of the analysis a proposal of a new framework capable of measuring the public value of e-government is presented and its application in a real context of usage provided by the Informatics and Telematics plan of the last 3 years of the Emilia Romagna region in Italy is discussed.

Alberto Savoldelli. Knowledge Management for the Non-Profit Sector: methodologies and findings

Proceedings of the Third European Conference on Knowledge Management 2002, Trinity College, Dublin, Reading: MCIL

Abstract: The non-profit sector is currently involved in a renewing process that imposes to
assure high-quality and customised outcomes in conditions of increased complexity, scarce
resources and growing context complexity. These conditions require non-profit
organisations reengineer themselves, introducing new and more efficient managerial
instruments. The purpose of this paper is to present a reference model for knowledge
management in non-profit sector and some more operative models.


Mobile Marketing to according Alberto Savoldelli

Mobile marketing: an analysis of key success factors and the European value chain.

Alberto Savoldelli Publication in International Journal of Management and Decision Making.

Among the different wireless services, the mobile marketing segment is not well explored
yet, especially in its relationship with the other traditional marketing channels and players.
New business models that go over the traditional marketing supply chain need to be
explored and defined, together with a wide technology analysis for monitoring the emerging
handsets and mobile technologies in general. This paper is an attempt at analysing the
landscape of the European mobile marketing activities, identifying the extended structure.

Read more on Google Scholar!


Alberto Savoldelli was very productive in writing scientific articles and expressing his ideas on paper. Here we offer you to tale a look at some of his publications in different journals.

Scientific journals:

AST2: a PC Package to Study Causality Relation among Environmental Variables, G. Brusasca, G.Finzi, R.Lancini, A. Savoldelli. Environmental Software, Vol. 4, 1989 pp. 5-8;

“Introduzione di veicoli non inquinanti nell’area metropolitana milanese”, E. Bartezzaghi, A. Casalgrandi, A. Colorni, M. Pedrelli, M. Redolfi, A. Savoldelli, articolo pubblicato su Difesa e Ambiente, Anno XVI, Maggio 1992, pp.45-50;

“I veicoli elettrici: tecnologia innovativa per combattere l’inquinamento nelle aree urbane”, A.Casalgrandi, M.Redolfi, A.Savoldelli, articolo pubblicato su Unificazione & Certificazione, organo ufficiale UNI, CEI, SINAL, Novembre 1992;

Può il veicolo elettrico pagare il costo della sua infrastruttura?”, P. Menga, A. Savoldelli, AEI – Automazione, Energia, Informazione, Vol 84, n°6, Giugno 1997;

Outsourcing: uno strumento operativo o una moda?”, A. Boin, M. Merlino, A. Savoldelli, Sistemi & Impresa, Vol. 1, Gen-Feb 1998;

L’approccio al Business Process Reengineering nelle Pubbliche Amministrazioni: il processo degli acquisti nella Regione Umbria”, A. Boin, E. Ongaro, A. Savoldelli, pp. 379-406, Azienda Pubblica, n° 4, Luglio-Agosto 1999;

Innovare la tecnologia o integrare la tecnologia per competere: un approccio metodologico per analizzare gli investimenti in IT nelle piccole e medie imprese”, A.Savoldelli et all, articolo in corso di pubblicazione su Sistemi e Impresa (Giugno-Luglio 2000);

Un modello di valutazione delle prestazioni applicato alla Pubblica Amministrazione regionale”, M. Arnaboldi, G. Azzone, A. Savoldelli, pp. 51-77, Azienda Pubblica, n° 1, Gennaio-Febbraio 2001;

Managing a public sector project: the case of the Italian Treasury Ministry”, M. Arnaboldi, G. Azzone, A. Savoldelli, International Journal of Project Management, vol 22, pp. 213-223, April 03rd 2004;

Codagnone, C., Misuraca, G., & Savoldelli, A., (2013). “Analytical depreciation of indicators in the domain of eGovernment: toward a new meta-framework”. in: Journal of Telecommunication Policies. Special Issue.

Savoldelli, A., Misuraca, G., & Codagnone, C. (2013). Measuring the Public value of e-Government: The eGEP 2. 0 model. Electronic Journal of e-Government11(1), 373-388.

Savoldelli, A., Codagnone, G., Misuraca, C., (2014). “Understanding the eGovernment Paradox: learning from literature and practice on barriers to eGovernment adoption”. in: Government Information Quarterly. Special Issue.

Castelnovo, W., Misuraca, G., & Savoldelli, A. (2015). Smart Cities Governance The Need for a Holistic Approach to Assessing Urban Participatory Policy Making. Social Science Computer Review, 0894439315611103.


Get to know Alberto Savoldelli

Prof. Alberto Savoldelli has been contracting Professor of Economy and Business Management at the Managerial Engineering Department of the Politecnico di Milano where he undertook research on innovation and change management in private and public sector organisations. He has acted as an advisor to Italian and foreign consultancy companies on projects focusing on impact assessment, change management, knowledge management, business process reengineering and performance measurement. He has several years of experiences in consulting public sector organizations in designing procurement processes and technical specifications by using open standards and international rules. He is author of several publications in scientific journals and conferences and of several books. In conducting his reserach activity he participates to international consortia mainly funded by EC. In this regard he has a large experiences of EC funding projects starting from Exprit, FP and now H2020.